1. Who we are
alexhoran.co.uk is run by Alex Horan, an individual artist based in London, England ("we", "us", "our"). We are the controller of your personal information under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
If you have any questions about this policy or your information, email info@alexhoran.co.uk or write to [postal address].
2. What information we collect
We only collect what we need to sell and deliver your weaving and to reply to you.
Order details: your name, email address, delivery and billing address, phone number (if you give it), what you bought and what you paid.
Payment details: these are handled by our payment provider. We never see or store your full card details.
Messages: anything you send us by email, contact form or social media, including commission briefs and photos of your space.
Mailing list: your email address, if you sign up for updates.
Website use: basic technical information such as your device, browser and the pages you visit, collected through cookies (see section 6).
We do not collect any special category data (such as health or religious information) and do not knowingly collect information from children under 13.
3. How we use your information
The law requires a lawful basis for each use of your information. Ours are:
What we use it for
Lawful basis
Processing, delivering and supporting your order, including returns
Contract
Agreeing and making a commission
Contract
Replying to your questions and messages
Legitimate interests (helping you)
Keeping sales records for tax and accounting
Legal obligation
Preventing fraud and keeping the website secure
Legitimate interests
Sending our mailing list
Consent (you can unsubscribe at any time)
Understanding how visitors use the website
Consent, through the cookie banner
We will not sell your information or use it for anything unrelated to the reasons above.
4. Who we share it with
We do not sell, rent or share your personal information with anyone for their own marketing.
Your details only leave us when that is needed to complete your order: our payment provider, [name], takes your payment, and the delivery carrier, [name], needs your name and address to deliver it. These services may store data outside the UK, and when they do they use approved safeguards to protect it.
We may also share information if the law requires it, for example with HMRC.
5. How long we keep it
Information
How long
Order and payment records
6 years after the end of the tax year of the sale, as tax law requires
Commission details and messages about an order
2 years after the order is completed
General enquiries
1 year after our last contact
Mailing list
Until you unsubscribe
After that, we delete it or make it anonymous.
6. Cookies
Cookies are small files stored on your device when you visit a website.
Essential cookies keep the site working, for example remembering what's in your basket and keeping checkout secure. These are always on.
Analytics cookies show us how visitors use the site so we can improve it. We only use these if you agree through the cookie banner.
You can change your choice at any time through [the cookie settings link at the bottom of the page], or block cookies in your browser settings. Blocking essential cookies may stop the shop from working properly.
7. Your rights
Under UK data protection law you have the right to:
ask for a copy of the information we hold about you
ask us to correct anything that is wrong or incomplete
ask us to delete your information
ask us to limit how we use it, or object to us using it
ask us to send your information to you or another organisation in a usable format
withdraw your consent at any time, for example by unsubscribing from our mailing list
To use any of these rights, email info@alexhoran.co.uk. We will reply within one month. Some rights have limits; for example, we must keep sales records for tax purposes even if you ask us to delete them.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
8. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make a significant change, we will let customers know by email.